Effective Date: 04.02.2025

At NeverBeLonely, your privacy is of the utmost importance to us. We comply with the General Data Protection Regulation (GDPR) and Apple’s App Store Privacy Guidelines to ensure your personal data is handled with the highest level of security and transparency.

1. Data Collection

We only collect the necessary data to operate our app effectively, including:
Profile Information: Name, age, gender, profile picture, and preferred meeting times. Location Data: To match users within their vicinity. This is only used when actively searching for a match.
Device Information: IP address, operating system, and app usage data to improve performance and security.
Communication Data: Messages exchanged with support and feedback forms.

2. Purpose of Data Collection

We collect data to:

• Match users based on location and availability.
• Improve app functionality and user experience.
• Ensure security and prevent fraud.
• Comply with legal obligations.

3. Legal Basis for Processing Data

We process personal data based on:

• User Consent: When creating an account and enabling location services.
• Contractual Necessity: To provide matchmaking services.
• Legal Compliance: To meet regulatory and legal requirements.

4. Data Sharing and Third Parties

We DO NOT sell or share your data for marketing purposes. We may share data with: Service Providers: Cloud hosting, analytics providers, and fraud prevention services. Legal Authorities: If required by law, court orders, or government regulations.
All third-party processors comply with GDPR and App Store privacy requirements.

5. Data Retention Policy

We retain user data only for as long as necessary:

• Active Accounts: Data is stored while you use the app.
• Inactive Accounts: Data is deleted after 12 months of inactivity.
• Account Deletion Requests: Processed within 30 days, removing all personal data permanently.

6. User Rights (GDPR Compliance)

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request data deletion.
• Right to Restrict Processing: Limit data usage under certain conditions.
• Right to Data Portability: Transfer your data to another service provider.
• Right to Object: Stop data processing if you withdraw consent.

To exercise your rights, contact us at [Support Email].

7. Security Measures

We implement secure data storage, and access controls to protect user data from unauthorized access or breaches.

8. Children's Privacy

NeverBeLonely is intended for users aged 18 and above. We do not knowingly collect data from minors. If we discover that a minor has provided personal data, we will delete it immediately.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and gather app analytics. You can manage cookies in your device settings.

10. Account Deletion & Contacting Support

Currently, account deletion is not available. However, you can contact our support team to deactivate your account if needed.